Shipping Policy

Last updated: 5 July 2026

This policy explains how and when your Flora Dew order will reach you.

1. Delivery Timeline

Orders are delivered within 3–5 business days from the date your order is received and confirmed. Each product is handmade in small batches, so please allow the full window before reaching out about a delay — most orders arrive well within it.

2. Order Confirmation

Once your payment is successfully verified, you'll receive an order confirmation with your Order ID by email. You can use this Order ID any time to track your order.

3. Delivery Coverage

We currently ship across India. If your pincode falls in a remote or restricted-serviceability area, our courier partner may require an additional 1–2 days beyond the standard window — we'll keep you informed if this applies to your order.

4. Shipping Charges

We offer free delivery on all orders across India, with no minimum order value.

5. Order Tracking

Visit our Track Order page and enter your Order ID and the email address used at checkout to see your order's current status.

6. Delays

While we aim to meet the 3–5 business day window for every order, occasional delays can happen due to courier disruptions, extreme weather, regional restrictions, or public holidays. If your order is significantly delayed beyond this window, please reach out and we'll investigate immediately.

7. Incorrect Address

Please double-check your delivery address, city, state and pincode at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided at the time of order. If you notice an error shortly after ordering, contact us right away so we can try to update it before dispatch.

8. Damaged or Missing Items on Arrival

If your parcel arrives damaged or something is missing, please refer to our Return & Refund Policy for how to report it and request a replacement or refund.

9. Contact Us

Questions about a delivery? Reach us at hello@floradew.in or WhatsApp +91 78928 34714.